Terms of service

Cherish Lewis Hotel – Terms & Conditions

By proceeding with your booking and/or paying the security deposit, you agree to the following terms and conditions.

1. Booking & Payment

  • All bookings are subject to availability and confirmation.
  • Full or partial payment may be required prior to arrival depending on the rate plan.
  • We reserve the right to cancel or refuse any booking at our discretion.

2. Security Deposit

  • A £100 security deposit is required prior to check-in.
  • This is typically taken as a pre-authorisation (hold) and not an immediate charge.
  • The deposit will be released after check-out, subject to inspection of the room.

Deductions may apply for:

  • Smoking inside the room (£100+ deep cleaning fee)
  • Damage to property, furniture, or equipment
  • Missing items
  • Excessive cleaning required

3. Check-in & Access

  • This is a self check-in property using smart lock access codes.
  • Check-in details will be sent on the day of arrival.
  • Guests without access to mobile devices must contact us in advance to arrange alternative access (e.g., key card).

4. Housekeeping & Towels

  • Rooms are fully cleaned and prepared before arrival.
  • For stays under 7 nights, housekeeping is not automatically provided.
  • Additional cleaning, linen, or towel changes are available upon request and may incur an extra charge.

5. Noise Policy

  • Quiet hours are between 23:00 and 07:00.
  • Any excessive noise or disturbance may result in immediate termination of stay without refund.

6. Strict No Smoking Policy

  • Smoking is strictly prohibited inside all rooms and indoor areas.
  • Evidence of smoking (including smell, ash, or burns) will result in a minimum £100 charge.

7. Heating & Safety

  • Guests are responsible for safely using heating appliances.
  • Do not place heaters near bedding, curtains, or carpets.
  • Do not leave heating devices unattended.

8. Occupancy & Guests

  • Only registered guests are permitted to stay overnight.
  • Unauthorized guests or parties are strictly prohibited.

9. Damage & Liability

  • Guests are responsible for any damage caused during their stay.
  • Cherish Lewis Hotel is not liable for:
    • Loss or theft of personal belongings
    • Injuries caused by misuse of facilities

10. Cancellations & Refunds

  • Cancellation policies depend on the booking platform or selected rate.
  • Refunds (if applicable) will be processed according to the original payment method.

11. Right to Refuse Service

  • We reserve the right to refuse service or remove guests who:
    • Violate hotel policies
    • Engage in illegal or disruptive behaviour

12. Agreement

By making a booking or paying the deposit, you confirm that:

  • You have read and understood these terms
  • You agree to comply with all policies during your stay

Cherish Lewis Hotel

Providing a modern, comfortable and secure stay experience.